Refund and Cancellation Policy
This policy applies to SnafuFinder services supplied by Eric Bouchard, a British Columbia sole proprietor operating publicly as edr0id. Complimentary beta audits collect no payment and therefore don't create a payment refund.
14-day voluntary request window
Refund requests should be sent within 14 calendar days after purchase to [email protected] with the PayPal order or transaction reference and the reason for the request.
When a full refund is available
- The service charged more than once for the same intended audit.
- A verified payment completed but the service didn't produce or make the purchased report available.
- The report was generated for a different URL because of a service error.
After a report is delivered
A completed report is a delivered digital service. A lower score, unexpected blocker, disagreement with a finding, or a later change to the store doesn't by itself qualify for a refund, and change-of-mind requests aren't eligible after a report has been delivered. Support will investigate reproducible errors and correct the report where reasonably possible.
Processing approved refunds
Every refund request is reviewed against the service logs for the purchase, and a refund is approved only when the logged evidence corroborates the request. Approved refunds are returned through the original payment method where possible. A 5% processing fee is deducted from each approved refund. The fee isn't deducted when a full refund is available under the cases listed above, or where applicable law requires a full refund. Refunds will be initiated without unreasonable delay and, where a refund is required by applicable British Columbia consumer-protection law, within the period required by that law.
Statutory cancellation rights
The 14-day voluntary request window doesn't replace or restrict cancellation, refund, charge-reversal, or other rights that can't be waived under applicable law. Those rights may apply outside the voluntary window, including where required contract information or delivery obligations aren't met.
How to give notice
Email [email protected]. Include a statement that you want to cancel or request a refund, the reason, the PayPal order, invoice, or transaction reference, and the date of your notice. Email provides a record of when the notice was sent.